Privacy Policy

This Privacy Policy explains how Baz & Bourke (“Baz & Bourke”, “we”, “us”, or “our”) collects, uses, and protects personal data when you visit bazandbourke.com or contact us through it. It applies to visitors, prospective clients, and users of our client portal and internal platform.

1. Information We Collect

We collect the following categories of personal data:

• Contact form data. Your name, email address, company name, and any message you submit.
• Account data. If you are a client or employee with access to our client portal or internal platform, we collect the information needed to create and secure your account, including your email address and authentication records.
• Usage data. We use a privacy-focused analytics service that records aggregate page views and general visitor counts. This service does not use cookies and does not build a profile that identifies you personally.
• Technical data. Standard server logs, including IP address and browser type, are generated automatically when you access our website and are used only for security and diagnostic purposes.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries submitted through our contact form
• Provide, secure, and maintain access to our client and internal platforms
• Understand how our website is used so we can improve it
• Meet our legal and regulatory obligations
• Protect our website, our clients, and our business against fraud and misuse

3. Legal Basis for Processing

Where the UK General Data Protection Regulation and the EU General Data Protection Regulation apply, we rely on the following legal bases:

• Legitimate interests, to respond to enquiries and operate our website securely
• Contract, to provide services to clients who have engaged us
• Consent, where you have given it, such as for optional communications
• Legal obligation, where processing is required by law

4. Cookies

Our website uses only the cookies necessary for it to function, such as those that keep you signed in to a secure client or employee account. We do not use advertising cookies or third-party tracking cookies. See our Cookie Policy for full details.

5. Sharing Your Information

We do not sell personal data. We share information only with trusted service providers who help us run our website and deliver our services, including hosting, database, authentication, and email delivery providers. These providers are contractually required to protect your data and use it only for the purposes we specify.

6. International Transfers

Some of our service providers process data outside the United Kingdom and European Economic Area. Where this happens, we rely on appropriate safeguards, such as standard contractual clauses, to ensure your data continues to receive an equivalent level of protection.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, and to resolve disputes. Contact form enquiries that do not lead to an engagement are retained for a limited period and then deleted.

8. Your Rights

If the UK GDPR or EU GDPR applies to you, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to certain processing
• Receive your data in a portable format
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office or your local data protection authority.

9. Children’s Privacy

Our website is intended for business use and is not directed at children. We do not knowingly collect personal data from anyone under the age of sixteen.

10. Security

We apply technical and organisational measures appropriate to the sensitivity of the data we hold, including encryption in transit, access controls, and continuous monitoring of our own systems, consistent with the standards we advise our clients to adopt.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or in the law. The date at the top of this page shows when it was last revised.

12. Contact Us

For any questions about this policy or how we handle your data, contact us at info@bazandbourke.com.